Event - Railtex 2009

I attended the Railtex 2009 conference held on Tuesday 9th March 2009 at Earls Court Two.

Although the basic access was acceptable, I must point out to you that I feel strongly that I was discriminated against on the grounds of my disability. As a wheelchair user, I had a very difficult and troubling experience when I went to purchase and consume my lunch at lunchtime.

Firstly, my colleague and I walked around the whole exhibition hall (taking approximately half-an-hour) and noticed that the vending counters were all on the ground floor together with very limited seating(for between 5 and 10 people). All the counters had signs pointing towards a stairway stating that additional seating was available upstairs. On further investigation i.e. walking around the exhibition hall again and asking a number of staff at various vending counters where the lifts were, I received a negative response. I went on to ask a further six venue staff who like the vending staff, did not know the location of an appropriate lift. The outcome of this situation resulted in me being unable to have lunch and drew a very poor picture on Earls Court which is meant to be one the world’s leading exhibition centres. This is a clear issue where disability equality training and access auditing are needed. Although I am not legally qualified, this would appear to be a violation of Part III of the Disability Discrimination Act 1995 which makes it clear that reasonable steps (including physical alterations) should be made to enable disabled people to access goods and services to the same standards as any other person.

Taking into account the numbers of people attending events within Earls Court and bearing in mind the minimal amount of resource needed to rectify this situation, I can see no obvious reason why these access works have not been implemented.

I have written to both Earls Court and to the Railtex organisers, asking for an urgent reply.

Watch this space!